A MESSAGE TO OUR ONLINE COMMUNITY: Why we deleted that Facebook post

Last night we removed a Facebook post that linked to an article on our website about a series of events at Newcastle Library aimed at highlighting Newcastle’s commitment to diversity.

After moderating the associated thread of comments for a number of hours and responding to messages of distress, we decided that the best course of action, to prevent these hateful comments from continuing late into the evening, at a time when we were unable to moderate the thread, was to remove the post.

This was not a decision that was taken lightly as we don’t believe in stifling debate, but when that debate devolves into hateful, hurtful taunts, trolling and vitriol, aimed at individuals and/or groups, we must take appropriate action.

Such behaviour is simply not acceptable on our platform.

Who we are

Newcastle Live celebrates Newcastle and the artists, performances, lifestyle activities and events that make our region one of the most exciting places to live in the world.

This is our DNA.

We do this by making media that excites, entertains and informs and sharing it with our community in online spaces like Facebook, Instagram and Youtube.

Our community

The community you have created around the media we produce is a core part of who we are and why we continue to do what we do.

We encourage debate and the discourse of different opinions in our community on Facebook and Instagram comment threads. However, we will always, unashamedly, moderate comments that are driven by hate and bigotry.

Generally, we do this by deleting purposely hurtful and defamatory comments and removing accounts that bully others with spam.

But, as explained above, in this case, we believed further action had to be taken.

Moving Forward

Last night many of you suggested that we post articles that may generate this sort hurtful discourse on Facebook with “comments turned off” to prevent any distress. Unfortunately, Facebook does not allow pages like our to do this.

We have written about events and performers that highlight the wonderful diversity in our city and across the region many times and will continue to do so. We will also continue to moderate comments and take appropriate action when comment threads devolve into hateful, hurtful taunts, trolling and vitriol, aimed at individuals and/or groups.

And, again, if you want to read this article, it remains on our website and we encourage you to read it.

Written by Newcastle Live

If it’s on in Newcastle, it’s on Newcastle Live

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